Ram Restoration Careers

Job Description

About Us:

At RAM Restoration, we assist homeowners and businesses during times of need after a disaster occurs. We look to mitigate damage from spreading or becoming larger, while restoring the customer’s home or business back to its pre-loss condition. We look to take on the burden of the clean-up process from our customers after water, fire, mold, or storm damage has occurred. We are looking for a Lead Mitigation Technician to join our team; A dedicated and reliable worker that can perform the job duties of the Lead Mitigation Technician Role pertaining to water, fire, mold, and storm damage.

What We Are Looking For:

• Has at least 1-3 years of experience in water, fire/smoke, and/or mold mitigation. 
• IICRC Water/Fire Certified, Mold (AMRT) preferred.
• Xactimate Experience required.
• Exceptional customer service and being able to explain scope of work needed.
• Experience in a lead role that can provide constructive feedback and receive constructive feedback.
• Understanding of insurance processes, coverages, and responsibilities that can assist our customers.
• Reports to work on time and follows on-call schedule guidelines.
• Professionalism that can follow dress code and maintain good personal hygiene.

Primary Responsibilities:

• Scope and inspect various mitigation and emergency service calls relating to water, fire, mold, smoke, and storm damage.
• Estimate for services performed through Xactimate accurately and efficiently.
• Oversee and manage a team of 2 or more technicians on a daily basis.
• Prepare and review documentation to include notes, photos, and documents according to company policies and procedures to ensure reimbursement from insurance companies.
• Ensures all equipment needed for job is on truck prior to traveling to job site.
• Maintain inventory for current and future jobs. 
• Interacts with residential and commercial customers and ensures proper communication is established for jobs.
• Prepare rooms/areas for work activities. Set up staging area and equipment for each project.
• Maintain a clean and organized vehicle and clean equipment appearance.
• Ensure cleanup of job site is done properly with nothing being overlooked once job is complete.
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
• Perform daily monitoring and tasks for each assigned job for our customers with urgency.
• Responsible for making adjustments as needed to the drying or cleaning plan to ensure job is done to RAM Restoration’s standards.
• While performing job duties, employee must have the ability to lift and/or move items over 50 pounds and have the ability to perform job duties while standing, walking, kneeling, crouching, and climbing.

Requirements:

• High School Graduate or Equivalent
• Must have knowledge for use of smartphone/email technology.
• IICRC Certifications in Water, Mold, And/Or Fire preferred
• Must have valid driver’s license and a clear driving record.
• Basic Math Skills 
• Must be able to prioritize activities and meet deadlines.
• Ability to lift a minimum of 50 pounds regularly, occasionally over 100 pounds with assistance.
• Ability to successfully complete a background check.
• Ability to work with/around cleaning products/chemicals.
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawls spaces, attics)

Job Type: Full time

Schedule:

• 8-hour shifts
• Monday-Friday
• Overtime, as needed
• On-Call: Overnight, Weekends, Holidays
• •  

Experience:

• Restoration: 1-3 years (Required)