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Ram Restoration Careers

Job Description

About Us:

At RAM Restoration, we assist homeowners and businesses during times of need after a disaster occurs. We look to mitigate damage from spreading or becoming larger, while restoring the customer’s home or business back to its pre-loss condition. We look to take on the burden of the clean-up process from our customers after water, fire, mold, or storm damage has occurred. We are looking for a Lead Mitigation Technician to join our team; A dedicated and reliable worker that can perform the job duties of the Lead Mitigation Technician Role pertaining to water, fire, mold, and storm damage.

What We Are Looking For:

  • Has at least 1-3 years of experience in water, fire/smoke, and/or mold mitigation. 
  • IICRC Water/Fire Certified, Mold (AMRT) preferred.
  • Xactimate Experience required.
  • Exceptional customer service and being able to explain scope of work needed.
  • Experience in a lead role that can provide constructive feedback and receive constructive feedback.
  • Understanding of insurance processes, coverages, and responsibilities that can assist our customers.
  • Reports to work on time and follows on-call schedule guidelines.
  • Professionalism that can follow dress code and maintain good personal hygiene.

Primary Responsibilities:

  • Scope and inspect various mitigation and emergency service calls relating to water, fire, mold, smoke, and storm damage.
  • Estimate for services performed through Xactimate accurately and efficiently.
  • Oversee and manage a team of 2 or more technicians on a daily basis.
  • Prepare and review documentation to include notes, photos, and documents according to company policies and procedures to ensure reimbursement from insurance companies.
  • Ensures all equipment needed for job is on truck prior to traveling to job site.
  • Maintain inventory for current and future jobs. 
  • Interacts with residential and commercial customers and ensures proper communication is established for jobs.
  • Prepare rooms/areas for work activities. Set up staging area and equipment for each project.
  • Maintain a clean and organized vehicle and clean equipment appearance.
  • Ensure cleanup of job site is done properly with nothing being overlooked once job is complete.
  • Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
  • Perform daily monitoring and tasks for each assigned job for our customers with urgency.
  • Responsible for making adjustments as needed to the drying or cleaning plan to ensure job is done to RAM Restoration’s standards.
  • While performing job duties, employee must have the ability to lift and/or move items over 50 pounds and have the ability to perform job duties while standing, walking, kneeling, crouching, and climbing.


  • High School Graduate or Equivalent
  • Must have knowledge for use of smartphone/email technology.
  • IICRC Certifications in Water, Mold, And/Or Fire preferred
  • Must have valid driver’s license and a clear driving record.
  • Basic Math Skills 
  • Must be able to prioritize activities and meet deadlines.
  • Ability to lift a minimum of 50 pounds regularly, occasionally over 100 pounds with assistance.
  • Ability to successfully complete a background check.
  • Ability to work with/around cleaning products/chemicals.
  • Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawls spaces, attics)

Job Type: Full time


  • 8-hour shifts
  • Monday-Friday
  • Overtime, as needed
  • On-Call: Overnight, Weekends, Holidays


  • Restoration: 1-3 years (Required)

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