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Our process

At RAM Restoration our process is simple. Explore the steps to see how streamlined our steps are for Water Damage, Mold Removal, and Fire Restoration Services.

Contact RAM Restoration for Water Damage Restoration Services

Step 1: Contact Us

When a disaster strikes, it can be very overwhelming and can happen any time of the day, which is why RAM Restoration is available 24/7 to assist you through this stressful time. Our 24/7 emergency services will be able to get a crew dispatched to your home or business in as little as 15 minutes. We can’t change what happened, but our job is to prevent any further damage from occurring, which is why our top of the line response is crucial to your home or business.

Mold Inspection performed by RAM Restoration Grand Rapids, Mi

Step 2: Inspection

With our 24/7 availability, the inspection process is critical as this will determine the cause, scope & size, and plan for the mitigation of your damages. Our team will be able to inspect your home or business and determine the cause of your damages, which will help you better understand if your insurance is likely to cover the cost of your loss. We will also be able to assist you in determining if the damages sustained will benefit you in filing an insurance claim based on the monetary value of your damages. We will work directly with you in determining the best course of action in getting your home or business restored to its pre-loss condition.

Fire Damage Restoration Services Performed by RAM Restoration Grand Rapids, Mi

Step 3: Emergency Services

Our quick response is crucial to your home/business and addressing your damages is our top priority. Our IICRC certified professionals will start the clean-up process to minimize your damages as much as possible. The clean-up process will be in full gear from setting up drying equipment, documenting and photographing your damages, temporary repairs, and removing un-salvageable items. We will work efficiently to make sure that the clean-up is moving in a timely manner to minimize the burden on you or your business all while doing what is needed to get your home or business back to that pre-loss condition. We will also work with you to make sure, should you file an insurance claim, that you and your insurance company have everything needed to be able to process your claim in a timely manner.

RAM Restoration Consultant briefing Customer on Water Damage in Grand Rapids, Mi

Step 4: Completion

Once we have completed the entire clean-up process, we will get you or your insurance company all the documentation needed to help process your loss in a timely manner. We will make sure to walk all of your damage rooms/areas with you and verify the mitigation performed is up to your standards and ours. Should the emergency services require removal of building materials that will need to be re-constructed, we can provide you with multiple of our trusted vendors to help that re-constriction process go as smooth as possible. We will continue to be in contact with you throughout the entire process and after, if needed.


What our customers say

Hear from your neighbors about our damage restoration services in Grand Rapids and surrounding areas.

Brian Austin
January 29, 2024

A sump pump failure led to our basement flooding. We contacted RAM Restoration and they quickly assessed the situation and developed a recovery plan. Within a couple of hours, the RAM Restoration crew was onsite executing the plan. This included extracting the water, moving furniture, pulling carpet, discarding saturated padding, drying the basement floor, applying anti-microbial agent to eradicate potential mold growth, and used air mover axial fans to salvage the carpet. The entire RAM Restoration staff are professionals who know their trade. They provided us with a peace of mind during an extremely stressful event and I’m very pleased with the end result. I highly recommend RAM Restoration‘s services.

Senada Hamzagic
January 21, 2024

We had a pipe freeze and burst in our basment, caused water damage throughout our basement. We called Ram and they were on top of it within 30mins of the pipe bursting. They even assisted with plumber reccomendation for the repair. Would highly reccommend RAM to anyone! Great job crew.

Kurt Laux
January 20, 2024

We had a pipe burst in our finished basement and made quite a mess. After a call to RAM, AJ had a crew out to the house in a short amount of time. These guys worked late that first day to get all the wet stuff out so the drying process could start. These guys busted their butts! Very happy with the job they did along will the great communication along the way! Thanks guys!

Water Damage can be devastating